Supplier-level scorecard
Each supplier has its own scorecard in its ESS Hub workspace, published monthly.
Monthly ratingSupplier Quality · Performance
Supplier Scorecards & Performance
ESS Hub includes Supplier Scorecards to provide buyers with structured visibility into supplier performance within the wider supplier collaboration environment. Performance information can be reviewed alongside the supplier's quality, logistics and operational relationship.
Supplier scorecards help purchasing, logistics and quality teams evaluate supplier performance using consistent information instead of fragmented spreadsheets and disconnected reporting.
Definition
A supplier scorecard is a periodic, structured rating of a supplier's performance against defined indicators, shared with the supplier as the basis for supplier reviews and follow-up.
Concept
One view of supplier performance
Supplier collaboration generates information across several processes: what was ordered and called off, what was shipped and when, which quality issues occurred and how they were resolved. A supplier scorecard brings the resulting performance indicators into one view of the supplier.
01ProcurementOrders, forecasts, call-offs
02LogisticsShipments, ASN, labels
03QualityComplaints, 8D
04Supplier activityThe operational relationship
05Supplier ScorecardMonthly performance rating
06Performance visibilityFor the supplier and the buyer
Product context: the scorecard shows the indicators published to it, not an automatic calculation from every moduleESS Hub scorecard in navy
Capabilities
Supplier Scorecards in ESS Hub
Supplier Scorecards are available in ESS Hub as part of the supplier performance and quality environment. The scorecard is a monthly supplier performance rating; the list below is limited to what the scorecard provides today.
Performance indicators
Four indicators: on-time delivery (OTD), PPM, ASN accuracy and 8D response time.
OTD · PPM · ASN accuracy · 8D response timeQuality performance
PPM and 8D response time reflect the supplier's quality performance.
QualityDelivery and logistics performance
On-time delivery and ASN accuracy reflect the delivery and logistics side.
LogisticsPerformance over time
A six-month trend of OTD and PPM next to the current month.
6-month trendPlant-specific performance
Indicators are shown per plant, so a supplier delivering to several plants sees where performance differs.
By plantData flow
From operational data to supplier visibility
Supplier performance should stay connected to the operational supplier relationship it describes. In ESS Hub the scorecard is published into the same workspace in which the supplier confirms call-offs, creates ASNs and works on 8D reports. The indicator values are determined in the customer's performance measurement process; how the monthly values are provided to ESS Hub is defined in the implementation. ESS Hub presents the published rating — it does not compute the indicators in real time from the individual modules.
01Supplier activityCall-offs, shipments, complaints
02Quality · logistics · procurement informationThe operational record
03Performance indicatorsOTD, PPM, ASN accuracy, 8D response time
04Supplier ScorecardPublished monthly
05Buyer visibilityBasis for supplier reviews
06Supplier follow-upIn the same workspace
Conceptual flow · the scorecard presents published indicator valuesESS Hub in navy
Supplier Quality
Quality performance
Supplier Scorecards sit alongside APQP, PPAP and 8D within the ESS Hub Supplier Quality environment, giving quality teams a broader view of the supplier relationship. PPM and 8D response time are the quality indicators on the scorecard. Whether and how APQP, PPAP or 8D activity feeds those indicators is defined in the customer's performance measurement, not by an automatic rule in the scorecard.
Supplier Quality
APQPQuality planningPPAPProduction part approvalComplaintsQuality notifications8DProblem solving D1–D8
Supplier ScorecardsMonthly performance rating
Supplier visibilityQuality performance visible to the supplier and to the quality team
Product context, not a process flowSupplier Scorecards in navy
Supplier Quality in ESS HubLogistics
Logistics performance
Supplier performance also has an operational dimension. Two of the four scorecard indicators reflect it: on-time delivery (OTD) and ASN accuracy. Both relate to the logistics processes suppliers run in ESS Hub: confirming call-offs against scheduling agreements, creating advance shipping notices with packaging and handling-unit information, and the documents and labels that travel with the shipment.
Quantity accuracy, delivery-reliability scores and logistics incidents are not separate indicators on the ESS Hub scorecard today; the operational records themselves — call-off status, shipment status, ASN acknowledgement — are visible in the logistics areas of the platform. Logistics in ESS Hub · Scheduling agreements & call-offs · ASN & DESADV
Trend
Performance over time
The scorecard shows the current monthly rating together with a six-month trend of on-time delivery and PPM, so supplier and customer see whether performance is improving or deteriorating rather than judging a single month. The indicators are also broken down by plant.
What the scorecard shows in ESS Hub today:
- the current month's rating for the four indicators
- the six-month trend for OTD and PPM
- the indicators per plant
Longer histories and quarter views are not part of the scorecard; the monthly publication is the unit of comparison.
Product evidence
Supplier Scorecards in ESS Hub
Visibility
Buyer and supplier visibility
In the current product the scorecard is a supplier-facing view: each supplier sees its own monthly rating, the six-month trend and the per-plant breakdown in its ESS Hub workspace — and only its own, because supplier workspaces are separated. The values are published by the customer; suppliers do not edit them.
Enterprise users follow the operational side of supplier performance in the ESS Hub Control Tower: inbound shipments, unconfirmed and overdue call-offs, open tickets and read-and-confirm status per supplier. A buyer-side comparison of scorecards across suppliers is not part of ESS Hub today.
Platform
A connected supplier record
Supplier Scorecards are part of the same supplier collaboration platform as procurement, logistics, quality and finance. Each area keeps its own process and records; what they share is the supplier context, the workspaces and one sign-in.
- Supplier
- One supplier record with its users, roles and workspaces across all areas. Supplier Portal
- Procurement
- RFQs, purchase orders, forecasts and scheduling agreements. Procurement in ESS Hub
- Logistics
- Call-offs, ASN, packaging, labels and returnable packaging. Logistics in ESS Hub
- Quality
- APQP, PPAP, supplier complaints and 8D reports. Supplier Quality in ESS Hub
- Performance
- The monthly scorecard: on-time delivery, PPM, ASN accuracy, 8D response time.
- Finance
- Supplier invoices and payment status. Invoicing in ESS Hub
Record
Traceability
A supplier review based on spreadsheets and e-mail first has to reconstruct what happened. A scorecard published monthly into the supplier's workspace gives both sides the same numbers, the same trend and the same per-plant view as the basis for the review, next to the call-offs, shipments and quality records the numbers refer to.
Platform-wide, enterprise administrators have an audit trail of actions in the portal, and business records carry their status and dates instead of being reconstructed from mailboxes. Infrastructure-level logging and compliance topics are covered in the vendor assessment.
FAQ
Frequently asked questions
What is a supplier scorecard?
A supplier scorecard is a periodic, structured rating of a supplier's performance against defined indicators, shared with the supplier as the basis for supplier reviews and follow-up. In ESS Hub the scorecard is published monthly into the supplier's workspace.
Does ESS Hub include Supplier Scorecards?
Yes. Supplier Scorecards are available in ESS Hub as part of its supplier performance and quality capabilities. Each supplier sees its monthly performance rating in its ESS Hub workspace.
What supplier performance information can ESS Hub track?
The scorecard in ESS Hub shows four indicators — on-time delivery (OTD), PPM, ASN accuracy and 8D response time — as a monthly rating, with a six-month trend for OTD and PPM and a breakdown by plant. The indicator values are published from the customer's performance measurement process.
Can ESS Hub track supplier quality performance?
Yes. PPM and 8D response time are the quality indicators on the scorecard, and the Supplier Quality environment holds the underlying complaints and 8D reports.
Can ESS Hub track supplier logistics performance?
Yes. On-time delivery and ASN accuracy are the logistics indicators on the scorecard.
Can supplier performance be viewed over time?
Yes. The scorecard shows a six-month trend for on-time delivery and PPM next to the current monthly rating.
Can suppliers see their own scorecards?
Yes. The scorecard is published into the supplier's own ESS Hub workspace; a supplier sees only its own rating, trend and per-plant breakdown.
Are Supplier Scorecards connected with APQP, PPAP and 8D?
They sit in the same Supplier Quality environment, so quality teams see the scorecard next to APQP, PPAP, complaints and 8D. The scorecard indicators are values published from the customer's performance measurement, not an automatic calculation from APQP, PPAP or 8D records.
Can Supplier Scorecards be used in automotive supplier management?
Yes. ESS Hub is built for automotive and manufacturing supplier collaboration; the scorecard is published monthly alongside the supplier's call-offs, shipments and quality processes, with the indicators automotive supplier management works with: on-time delivery, PPM, ASN accuracy and 8D response time.